At rrgg, your privacy is a fundamental priority. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your information as a Player on our platform.
Last Updated: 1 January 2026Your Privacy Matters: rrgg is committed to handling your personal data with the highest standards of security, transparency, and integrity. This Privacy Policy applies to all data collected through the rrgg website at https://rrgg.cam, our mobile platform, and any related services. By using the rrgg platform, you acknowledge that you have read and understood this Privacy Policy.
rrgg ("we", "us", "our") operates an online gaming platform accessible at https://rrgg.cam, offering casino games, live dealer experiences, and sports betting services primarily to players based in Indonesia. In the course of providing these services, rrgg collects and processes certain personal data relating to our registered Players and website visitors.
This Privacy Policy has been prepared in accordance with internationally recognized data protection principles and is designed to give you clear, honest, and complete information about how rrgg manages your personal data. We encourage you to read this document in full before registering an account or making use of our services.
This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and rrgg. Defined terms used in this Privacy Policy carry the same meanings as in our Terms & Conditions unless otherwise specified here.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable individual, including name, email address, phone number, financial information, device identifiers, and behavioral data collected during your use of the Platform. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, or deletion. |
| "Data Controller" | rrgg, as the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of rrgg, under rrgg's instruction and subject to contractual data protection obligations. |
| "Player" | Any registered user of the rrgg Platform who has created an account for the purpose of accessing gaming or betting services. |
| "Cookies" | Small text files placed on your device by the rrgg Platform for the purposes of session management, analytics, and personalization. |
| "KYC Data" | Identity verification documents and associated data submitted by Players during the Know Your Customer verification process, including copies of KTP, passport, or proof of address. |
rrgg collects Personal Data in the following categories depending on how you interact with the Platform:
When you create an account on the rrgg Platform, we collect the following information:
To comply with our obligations to prevent fraud, underage gambling, and financial crime, rrgg collects the following KYC documentation:
When you make deposits or withdrawals on the rrgg Platform, we collect:
As part of normal Platform operation and to deliver a personalized gaming experience, rrgg automatically records:
When you access the rrgg Platform, we automatically collect certain technical information:
When you contact rrgg customer support or respond to our communications, we retain:
rrgg collects your Personal Data through the following channels:
rrgg processes your Personal Data only for clearly defined, legitimate purposes. The table below summarizes the key purposes for which we use your data:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your rrgg Player account, including processing deposits and withdrawals and managing your account balance. |
| Identity Verification | Conducting KYC checks to confirm your identity, age (21+), and residential status in Indonesia, as required for responsible gaming compliance and fraud prevention. |
| Payment Processing | Facilitating secure deposits and withdrawals via Indonesian banking channels including BCA, BRI, BNI, Mandiri, and e-wallets such as OVO, DANA, and GoPay. |
| Fraud & Security | Detecting, investigating, and preventing fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the rrgg Platform. |
| Customer Support | Responding to your inquiries, resolving disputes, processing complaints, and delivering ongoing account assistance in English and Indonesian. |
| Personalization | Tailoring game recommendations, promotional offers, and Platform content to your demonstrated preferences and activity history. |
| Legal Compliance | Meeting our obligations under applicable anti-money-laundering, counter-terrorism financing, and responsible gaming regulations. |
| Marketing | Sending you promotional communications about rrgg offers, bonuses, and seasonal promotions — only where you have provided consent or where a legitimate interest applies. You may opt out at any time. |
| Platform Improvement | Analyzing aggregated usage data to improve Platform performance, identify technical issues, and develop new features and game offerings. |
rrgg processes your Personal Data on one or more of the following legal bases, depending on the specific purpose of the processing:
rrgg shares your Personal Data with carefully selected third-party service providers who assist us in operating the Platform. These providers act as Data Processors under rrgg's instruction and are contractually bound to handle your data securely and solely for the purposes specified by rrgg. Categories of third-party providers include:
rrgg may disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of rrgg, our Players, or third parties. We will, where permitted by law, notify you of any such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of rrgg's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy policy that will govern your data going forward.
rrgg does not sell, rent, or trade your Personal Data to any third party for their independent marketing or commercial purposes. Any sharing of your data with third parties is strictly limited to what is necessary for the delivery of rrgg services and as described in this Privacy Policy.
Data Protection Guarantee: Every third-party provider that receives your Personal Data is required to sign a Data Processing Agreement with rrgg. These agreements mandate that providers implement appropriate technical and organizational security measures and use your data only as instructed by rrgg.
As an online platform serving players across Indonesia — including Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Makassar, and Palembang — rrgg may process and store your Personal Data on servers located outside of Indonesia. In such cases, rrgg takes all reasonable steps to ensure that your data is protected to a standard at least equivalent to that which applies within Indonesia, including through the use of contractual data protection clauses with overseas providers.
Where your data is transferred to jurisdictions that may not offer the same level of statutory data protection, rrgg implements appropriate safeguards, including data processing agreements, encryption in transit and at rest, and access control restrictions, to protect your information throughout its lifecycle.
rrgg retains your Personal Data for as long as is necessary to fulfill the purposes set out in this Privacy Policy and to comply with our legal, regulatory, and contractual obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | For the duration of the account, plus 5 years following account closure |
| KYC and identity documents | 5 years from the date of verification or account closure, whichever is later |
| Financial transaction records | 7 years from the date of the transaction, in line with standard financial record-keeping obligations |
| Gameplay and betting history | 5 years from the date of the gaming session |
| Customer support records | 3 years from the date of the final interaction |
| Marketing consent records | Until consent is withdrawn, plus 2 years thereafter for compliance audit purposes |
| Technical and device logs | 13 months on a rolling basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in a manner that prevents re-identification.
rrgg employs a comprehensive set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
Your Role in Security: While rrgg implements robust technical protections, the security of your account also depends on you. Please use a strong, unique password for your rrgg account, never share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorized access.
Cookies are small text files stored on your device when you visit the rrgg Platform. They allow the Platform to recognize your device across sessions, remember your preferences, and collect aggregated data about how the site is used. rrgg also uses similar tracking technologies such as web beacons and local storage objects.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function correctly. These enable core features such as account login, session management, and secure payment initiation. These cookies cannot be disabled. |
| Performance & Analytics | Collect anonymized information about how Players use the Platform, such as which pages are most visited and how long sessions last. Used to improve Platform performance and user experience. |
| Functional | Remember your preferences such as language settings, display options, and previously visited game categories, so you do not have to reconfigure these on each visit. |
| Marketing & Targeting | Used to deliver relevant promotional content and track the effectiveness of rrgg marketing campaigns. Only activated where you have given explicit consent. |
You may control cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary cookies may impair Platform functionality and prevent you from logging in or completing financial transactions.
As a Player on the rrgg Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact our Data Privacy team at [email protected]. We will acknowledge your request within 5 business days and endeavor to fulfill it within 30 days.
You may request a copy of the Personal Data rrgg holds about you, along with information about how it is being used.
You may request that we correct any inaccurate or incomplete Personal Data held in your account profile.
You may request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
You may ask us to suspend processing of your data in certain circumstances, for example while a dispute about its accuracy is resolved.
You may request that we provide your Personal Data in a structured, machine-readable format that you can transfer to another service provider.
You may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling grounds that override your interests.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Where rrgg makes decisions about you using solely automated means, you have the right to request human review of that decision.
The rrgg Platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. As part of our registration and KYC process, rrgg actively verifies the age of all Players prior to enabling full account access and withdrawal capabilities.
If rrgg becomes aware that Personal Data has been collected from a Player under the age of 21, we will immediately suspend the relevant account, delete or anonymize the associated Personal Data where not required to be retained for legal compliance purposes, and notify the appropriate parties where required by law.
Parents or guardians who believe that a minor in their care has registered on the rrgg Platform should contact our support team immediately at [email protected]. We will take prompt action to investigate and resolve any such report.
The rrgg Platform integrates third-party services including game engines from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While rrgg selects these partners carefully and requires them to maintain appropriate data protection standards, each provider operates under its own privacy policy with respect to data processed through their systems.
rrgg is not responsible for the privacy practices or content of any third-party platforms or services that are not directly operated by rrgg. We encourage you to review the privacy notices of any third-party service with which you interact in connection with your use of the rrgg Platform.
rrgg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. Material changes to this Privacy Policy will be communicated to registered Players via email or a prominent in-Platform notification, at least 7 days before the revised policy takes effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how rrgg protects your data. Your continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way rrgg handles your Personal Data, please reach out to our Data Privacy team using the contact details below:
If you are not satisfied with our response to a privacy inquiry or complaint, you may escalate the matter through our formal dispute resolution process as outlined in our Terms & Conditions.
Responsible Gaming & Privacy: Data collected as part of our responsible gaming program — including self-exclusion records, deposit limit settings, and session history — is treated with the highest level of sensitivity and is never used for marketing profiling. For more information, visit our Responsible Gaming page.
Six core principles that define how rrgg handles your personal data every single day.
Every piece of data transmitted between your device and rrgg is protected by industry-standard 256-bit SSL/TLS encryption. Your financial details and personal information travel securely at all times.
rrgg never sells, rents, or trades your personal data to third parties for their own marketing purposes. Data sharing is strictly limited to what is required to deliver our services to you.
You hold full rights over the personal data rrgg stores — including the right to access, correct, delete, or export your information. Submit a data request to our support team at any time.
We actively verify the age of every Player during registration and KYC review. rrgg never knowingly collects data from individuals under 21 and takes immediate action if underage access is detected.
Your data is retained only for as long as legally and operationally necessary. Once the applicable retention period expires, data is securely deleted or irreversibly anonymized per our internal policy.
This Privacy Policy clearly documents every category of data we collect, every purpose for which we use it, and every type of third party that may receive it — with no hidden clauses or ambiguity.
Our support team is available around the clock to address any data privacy concerns. You can also explore our full Terms & Conditions, learn about our Responsible Gaming tools, or browse our FAQ for quick answers.